Shipping, Returns and Warranty

Shipping

Standard ground shipping is offered for all our products, with shipping costs varying based on the size and weight of each piece. Please note that shipping charges are not included in the online prices and will be calculated at checkout. Additionally, local delivery is available for an extra fee. Feel free to contact us, and we can provide you with an estimate for delivery arrangements.

Damaged and defects must be documented and reported to us within 24 hours of receipt. We are not responsible for damages reported after this time. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed. If your damage claim is appropriately documented and reported in a timely manner, we will work with you to determine the best solution.

Returns

Due to each piece being custom made at the time of the order, we are not able to accept returns or offer exchanges at this time.

Warranty

Our pieces carry no direct warranty, should an issue arise with your piece, please inform us and we will work with you to resolve the issue. We cannot be held responsible for the following: damages caused by improper care, damages caused by the use of improper cleaning solutions, damaged caused by exposure to weather or improper environmental conditions, damage by improper assembly or installation, damaged caused by typical wear and tear including but not limited to scratches, dents or stains. All finished pieces should be handled with care.